Our services and fees are detailed on the “Services and Fees” page of our website. Clients may choose to pay per order or receive a monthly invoice, which is issued at the end of each month. Monthly payments are due within 7 business days of the invoice date; however, in the event of a delay, no late fees or interest will apply for an additional 14-day grace period. All orders may be cancelled within 48 hours of payment for a full refund, at no cost. Additionally, if a new client is not satisfied with the quality of our service, we offer a full refund on their first order.

If a client requires additional information to be included in their report, we are happy to accommodate this at no extra charge. If a report is not delivered within the expected turnaround time—typically 2 to 4 weeks, depending on the volume of requests—we will issue a full refund.